Terms and Conditions

SAFETY & CARE
Our products are made from quality materials however, they are not indestructible!

Items can be washed in the washing machine on a cold wash with something soft (ie a towel) or alternatively hand / spot washing should do the trick.

We do recommend not earing them on any rough play dates to avoid any damage or excessive staining

RETURNS

  • You need to return your items within 7 days from when you receive your order

  • The item needs to be in the same state you received them including all original tags

  • We do not offer refunds however can provide a store credit

  • Shipping is at the cost of the purchaser and the original cost of shipping will not be refunded

  • We do not accept change of mind returns

  • If you believe the item is faulty please contact us with details

  • We do not offer refunds on sale items

  • We do not offer refunds for custom products so make sure its the right size!

SHIPPING

Made for Me [Pets] does not accept any responsibility for shipping times once the orders have been dispatched. You can always track your parcels on the Australia Post website and they will also state if there is any delays with their services.

We take care in ensuring that your items arrive in excellent condition but Made for Me [Pets] does not take any responsibility for the items that may be damaged or lost in transit.

In the event you are unable to collect your parcel within the 14 day period that the Post Office will hold it for, it will be returned to us. Any costs associated with resending the parcel will need to be paid for by the customer.

Please ensure your shipping and contact details are correct before completing your checkout. Made for Me [Pets] does not take any responsibility for incorrect details.

CHANGES

Made for Me [Pets] reserves the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.