Shipping and Returns

SHIPPING& DELIVERY TIMES
Your parcels are dispatched from Adelaide and will be sent via Australia Post. Delivery times vary depending on your Post Code

Postage Costs

Standard Australia Post - $9.70

Express Australia Post - $12.70

International Postage (Standard Shipping Only)

  • NZ - $17.90

  • China - $23.50

  • USA & Canada - $25.90

  • UK & Ireland - $31.00

  • Rest of the World - $35.00

Delivery Times & Delays

Standard orders arrive within 2-7 business days (excluding any Australia Post Delays)

Express orders within Metro Areas arrive between 1-3 business days (excluding any Australia Post Delays)

Made for Me [Pets] does not accept any responsibility for shipping times once the orders have been dispatched. You can always track your parcels on the Australia Post website and they will also state if there is any delays with their services

Information regarding Australia Post delays and tracking of your order can be found at www.auspost.com.au

We take care in ensuring that your items arrive in excellent condition but Made for Me [Pets] does not take any responsibility for the items that may be damaged or lost in transit.

In some instances a signature may be required for delivery. If no one is home a card will be left to advising which Local Post Office your order is to be collected from. In the event you are unable to collect your parcel within the 14 day period that the Post Office will hold it for, it will be returned to us. Any costs associated with resending the parcel will need to be paid for by the customer.

Please ensure your shipping and contact details are correct before completing your checkout. Made for Me [Pets] does not take any responsibility for incorrect details. If you do happen to notice an error after check out please contact us Immediately so the error can be fixed prior to dispatch. Once the order has been dispatched there is nothing we can do to fix the error. In the event this occurs please contact Australia Post to see if the parcel can be redirected.

Please note it takes us a couple of days to customise your items and dispatch .

RETURNS

  • You need to return your items within 14 days from when you receive your order

  • The item needs to be in the same state you received it

  • We do not offer refunds however can provide a store credit for change of mind purchases

  • Refunds will be given if it is deemed the product is faulty. Please contact us if you believe this to be the case

  • Shipping is at the cost of the purchaser and the original cost of shipping will not be refunded

  • We do not accept change of mind returns

  • If you believe the item is faulty please contact us with details

  • We do not offer refunds on sale items

  • We do not offer refunds on items with custom naming, however if you have purchased the wrong size please get in contact and we can look to rectify. Remember to double check the sizing on the sizing page

CHANGES

Made for Me [Pets] reserves the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.